Legal

Privacy Policy

Last updated: June 28, 2026

Introduction

Magnolia Research Group LLC ("Magnolia Research Group," "MRG," "we," "us," or "our") respects your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you visit our website, create an account, place an order, or otherwise use our municipal due diligence services (collectively, the "Services").

By using the Services, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree, please do not use the Services.

Information We Collect

We may collect the following categories of information:

  • Account information: name, email address, password, company name, and other details you provide when registering or updating your profile.
  • Order and transaction information: property addresses, order details, file numbers, payment amounts, billing information processed through our payment provider, and communication related to your orders.
  • Consultation and contact information: information submitted through contact forms, consultation requests, or direct correspondence with our team.
  • Usage information: pages viewed, features used, browser type, device information, IP address, and similar data collected through cookies and analytics tools.
  • Report-related information: property research inputs, documents you upload, and information necessary to prepare and deliver municipal due diligence reports.

How We Use Your Information

We use collected information to:

  • Provide, operate, and maintain the Services, including processing orders and delivering reports.
  • Create and manage user accounts and authenticate access to customer and administrative areas.
  • Communicate with you about orders, account activity, service updates, and support requests.
  • Process payments and send receipts, confirmations, and status notifications.
  • Request, collect, compile, and transmit information from third-party governmental authorities, municipalities, and associations as part of our research services.
  • Improve our website, services, and customer experience.
  • Comply with legal obligations and enforce our Terms and Conditions.

How We Share Information

We do not sell your personal information. We may share information in the following circumstances:

  • Service providers: with vendors who assist us with payment processing, email delivery, hosting, analytics, and other business operations, subject to contractual confidentiality obligations.
  • Governmental and third-party sources: when necessary to fulfill research requests, we may submit property-related information to municipalities, associations, and other authorized sources.
  • Legal requirements: when required by law, regulation, legal process, or governmental request, or to protect the rights, property, or safety of MRG, our users, or others.
  • Business transfers: in connection with a merger, acquisition, reorganization, or sale of assets, subject to appropriate confidentiality protections.

Payment Information

Payments are processed by third-party payment providers. We do not store full credit card numbers on our servers. Payment providers handle card data according to their own privacy policies and industry security standards.

Cookies and Tracking Technologies

We may use cookies and similar technologies to remember preferences, maintain sessions, and understand how visitors use our website. You can control cookies through your browser settings, though disabling cookies may affect certain features of the Services.

Data Retention

We retain personal information for as long as necessary to provide the Services, fulfill orders, comply with legal and recordkeeping obligations, resolve disputes, and enforce our agreements. Report and order records may be retained in accordance with our business and legal requirements.

Data Security

We implement reasonable administrative, technical, and organizational measures designed to protect your information. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

Your Choices and Rights

Depending on your location, you may have rights to access, correct, delete, or restrict certain uses of your personal information. You may update account details through your customer dashboard or contact us to request assistance. You may unsubscribe from marketing emails at any time using the link provided in those communications.

Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices of those third parties and encourage you to review their policies.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The "Last updated" date at the top of this page will reflect the most recent revision. Continued use of the Services after changes become effective constitutes acceptance of the updated policy.

See also: Terms and Conditions